Front-of-House staff are often the first point of contact for patients and visitors. Their interactions set the tone for the entire healthcare experience. TePe's training program consisting of two bespoke modules emphasises the significance of this role and aims to foster a welcoming and professional enviroment.
Front-of-House Training at TePe: Empowering Non-Clinical Staff for Excellence
In the dynamic world of healthcare, the role of non-clinical staff is pivotal in ensuring a seamless and positive experience for patients and visitors. Recognising this, TePe has developed a comprehensive front-of-house training program designed to equip non-clinical staff with the skill and knowledge necessary to excel in their roles.
Understanding the importance of Front-of-House Staff
Key Components of the Training Program
- Customer Service Excellence: The training focuses on customer service skills. Staff are trained to greet patients warmly. handle inquiries efficiently, and provide clear and concise information. Real life scenarios are used toi stimulate real-life situations, allowing staff to practice and refine their communication skills.
- Oral Health and Systemic Health: This training gives nonclinical staff the understanding of the relationship between oral health and systemic health. The importance of good oral hygiene and the specific benefits of toothbrushing and interdental cleaning.
- An Overview of Oral Health Products: Providing Front-of-House staff with the knowledge of oral health aids and benefits.
- Patient Concerns: Covering common concerns of patients and how to respond.
- Communicating Effectively with Patients: Effective communication skills and tips for good communication.
- Understanding Dental Anxiety: Covering current statistics and emphasising prevention.
- Importance of Oral Hygiene with Specialist Patients: Covering implants patients, orthodontic patients and dry mouth sufferers. With an emphasis on special solutions.
Ongoing Support and Development
TePe believes in continuous improvement and provides ongoign support to its Front-of-House staff. Regular refresher courses, workshops, and feedback sessions are conducted to keep staff updated on best practices and emerging trend in healthcare customer service.
Conclusion
The Front-of-House training program at TePe is a testament to the organisation's commitment to excellence in patient care. By investing in the development of non-clinical staff, TePe ensures that every patient interaction is positive, professional and compassionate. This holistic approach not only enhances the patient experience but also contributes to the overall success if the healthcare facility.
If you would like this training for your Front-of-House staff or any other non-clinical staff please reach out to kimberley.lloyd-rees@tepe.com.